Submit a request

Our office will be closed on Friday, July 3rd, in observence of the 4th of July.

Please enter the form below for any queries, or call our Minnesota office Monday to Friday, between 9am-10pm (CST) on 866-445-3559.

Si prefiere recibir atención en español, nuestra línea telefónica en español al (866) 667-775 está disponible de lunes a jueves de 9:00 a. m. a 10:00 p. m., y los viernes de 9:00 a. m. a 5:00 p. m. (hora del Centro).

We kindly ask you do not send us any images of a sensitive nature when contacting our Customer care team, thank you for your understanding.

We love hearing from our friends and fans and are truly grateful for every letter, email and message we receive - thank you. Our characters mean a great deal to us and we're glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.

Please provide your order number. If you don't know, please enter N/A.

Please provide your order number. If you don’t know, please enter N/A. We may not be able to apply any changes or cancel your order if it is too far along in our automated processes or has already been prepared for its journey.

Please provide your order number. If you don’t know, please enter N/A. Please submit a new form per order as we cannot accept more than one return per request. *Personalised items are not eligible for returns.

Who is your order being delivered to?

*Please attach photos of all item(s) you received.

*Please attach photos of all item(s) you received.

Please list the items you want to return.

*Please attach photos of your Jellycat item, the damage, and all tags.

*Please attach photos of your Jellycat item, the damage, and all tags.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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